Tuesday, 20 August 2013

Book Review: Connect The Dots

Contributed by: Aniket Sawant (2012-2014), WeSchool



Rashmi Bansal’s latest book ‘Connect the Dots’ is a follow up to her preceding and hugely successful best-seller ‘Stay Hungry, Stay Foolish’. On the paths of her first book, which had stories of successful entrepreneurs who were graduates from the IIM’s, ‘Connect the Dots’ is a book comprising of stories of 20 entrepreneurs without a formal MBA degree, who had a vision and the audacity to find their own way to live their dreams.

The book has stories classified in 3 main sections:

·  Jugaad

Here in, we have stories of entrepreneurs like Prem Ganapathy, the founder of Dosa Plaza, Kunwer Sachdev, Su-Kam inverters and Sunitha Ramnathkar, Fem Pharma Care. These people had no formal training or experience in business. They learnt primarily through observations, experimentations and application of mind.

·  Junoon

This section comprises of stories of people who were driven by a particular passion in their mind or an idea. N Sriram, the visionary of Crossword and Sunil Bhu, Flander’s Dairy along with other inspiring entrepreneurs form this section. 

·   Zubaan

The third and the final section includes creative geniuses, who needed a platform to showcase their amazing abilities and after doing so they eventually turned out to become successful businessmen themselves. The inspiring stories of Abhijit Bansod, the creator and designer of Titan Raga, Paresh Mokashi, the film-maker who’s movie ‘Harishchandrachi Factory’ took Marathi film industry to unparalleled heights and Kalyan Varma who left a dream job at Yahoo and pursued his passion of wild life photography are stellar examples which prove that Artists can cross milestones when it comes to entrepreneurship.

Rashmi Bansal has yet again succeeded in delivering the best to her readers. Her simple yet methodical and narrative style of writing has won the hearts of many. To know about an entrepreneur is one thing and to portray about them so effectively is another and Rashmi Bansal has managed to do it perfectly. So much that her writing surely inspires many a budding businessmen to emulate the success stories about the people she has covered in the book.
To sum it up, ‘Connect the Dots’ is a beautifully composed novel and it surely stands as a must read for the new generation of India.



Platform BPO - Platform for Growth

Contributed by: Omkar Kelkar (2012-2014), WeSchool


As the software industry is growing and it has matured to a great extent the thing that is worrying the IT Companies is “How to sustain the Growth” and how to find out ways to increase the revenue without increasing the workforce by the same rate. This is also called as non-linear growth.
Current situation is that if an IT company grows the revenue at 30 percent, it has to increase the workforce too by 30 percent which will not be sustainable in the long run. Thus the companies are looking at the non-linear growth models where revenue growth is faster than the workforce. The only thing that can make it possible is “Re-usability of applications and using Shared services”. One of the major area in which every IT company wants to invest for the long term is “Business Process as a Service (BPaaS)” or “Platform BPO” or “Technology cloud” which can improve the efficiency greatly and helps them to increase  revenue per employee and achieve a non-linear revenue trajectories.

What is Platform BPO?
Platform-based services can be defined as “hosted technology services delivered on a pay-as-you-use model.” When hosted technology services are offered on a managed services model, they are referred to as Business Process as a Service (BPaaS) or Platform BPO.
Platform BPO is basically a new business model in which the company uses Platform-based system as a service. This may be an ERP system such as SAP or Oracle. Not only is the Server managed by the vendor but the service delivery also is managed by the vendor. The company will get entire benefits of a full-fledged ERP system without actually owning them and without actually buying the license. The company simply has to pay for the implementation and maintenance according to the use.
Platform-based BPO is the new buzzword in the industry with most big players betting heavily on this segment. Though the concept of platform BPO has been around for some time, it is only now that they are picking up. Platform BPO marks a paradigm shift in the way outsourced business processes get delivered.
In Platform BPO, applications, infrastructure and BPO services are bundled into a single service framework where the vendor  takes complete ownership of customer’s non-core but critical activities, thus enabling them to focus on core and strategic functions. Platform BPO, a bundling of technology, consulting and BPO, helps synergistic value creation and delivers transformational value using strategies such as global sourcing, technology innovation, process optimization, scale and centralization.
Platform BPO is about providing ‘Business Processing’ services using a domain rich vertical or horizontal application (platform). Good examples for Horizontal application would be F&A, Human Resource Outsourcing, and Procurement etc. There are innumerable vertical platforms. Some examples are Mortgage Processing, Collection Management, Insurance Benefits Administration, Policy Administration, and Claims Processing.

The Evolution of Platform BPO
Platform BPO has evolved gradually over the years from Pure BPO.



Image source : http://www.sourcingnotes.com/


Why Platform BPO
Platform BPO is best suited for Small and Medium Businesses (SMBs). These are companies which are showing growth but typically don’t have the resources to adopt a full-fledged ERP system. Even though they may afford to use ERP, there businesses are small and hence the capacity of ERP is wasted.
Hence they can adopt the Platform Based ERP system such as SAP Platform which is owned by a third party vendor. Once the implementation is done, the company can use the ERP system on pay-per-use basis. Typically the company can make a implementation contract along with the Service delivery contract for certain period e.g. 5 or 10 years.
The vendor studies the business process of the client and implements the ERP system. The vendor basically customizes the standard processes according to the requirements. Even though there are more than one client using the same ERP hosted by the vendor, the client data is strictly safe from the other tenants in the platform. Only the client specific data is provided according to which client is using the ERP. So, for e.g. if 3 companies A, B, and C are using the same platform based SAP system owned by vendor V, the companies will A B and C's data will not interfere with one another.

Who are in the Game.
There are 3 players in this space
1. Pure Play BPO Providers : These companies have a strong capability for Service delivery operations but they do not have the experience to implement and transform the business process to the technology platform. E.g. Genpact, WNS
2. IT Services Companies: They have a strong implementation capability. Many IT companies also have BPO division and hence they are best suited to adopt Platform BPO. The only thing they may lag is the domain expertise. E.g. Infosys, TCS
E.g. certain project may require the experts in US Payroll process which the IT Company may not have.
3. Product (Application) Vendors: They already have the product ready but they cannot make so much customizations that the vendors are looking at. E.g. Ariba
The boundaries of pure play BPO providers and IT Services companies have been shaken in the last few years and are virtually non-existent.  The percentage of product vendors going the BPO route is very less. However, the distinction between pure play BPO and IT Services companies is gone.


Book Review: I Too Had A Dream - Dr. Verghese Kurien


Contributed by: Susmita Paria, PGDM (2012-2014), WeSchool



 “In every crisis, if you look carefully, you will spot an opportunity. My insistence is on finding and seizing that opportunity.”  The above line is rightly quoted by Dr. Verghese Kurien in his autobiography; “I too had a dream”. His book will leave no stone unturned to give inspiration and motivate the reader at every page of this marvellous book.

A simple autobiography explaining how an individual can dare to dream, can dare to achieve what s/he aspires and how to turn tides in your favour with the simple mantra that “Nothing is Impossible”.

What will keep the readers hooked up is the truth mentioned right from Dr. Kurien’s disinterest to study Dairy Farming to taking up the manager’s role in farmer’s co-operative in Kaira District in Anand. The book takes the reader through the entire, detailed and a very vivid description of his life journey from thereon. How the “Amul” brand was born, developed, nurtured, diversified and how it is still growing creates ripples in the minds of readers and s/he yearns to know more and more. Mr. Kurien humbly mentions about the support he got from most notable people including Sardar Vallabhai Patel, Maniben (Sardar Patel’s daughter), Jawaharlal Nehru, Moraji Desai, Lal Bahadur Shastri etc at various phases of the cooperative and later on National Diary Development Board (NDDB), which made ‘Amul’ the largest food business brand of India.

The ‘Amul’ model of the cooperative movement not only made the farmers earn more, but also brought about a social revolution by empowering women, increasing the hygiene and medical standards of both people and cattle, breaking caste and religious distinctions, and most importantly making the nation self sufficient in milk production and distribution by implementing the famous ‘operation flood’ program across the nation through the cooperative model that he perfected through ‘Amul’.

Dr. Kurien passes the subtle message to the young generation that everything is possible if one believes in one’s self. He demonstrated Nationalism through the different endeavours in his life. A must read to understand and imbibe that Job Satisfaction, being altruistic is what matters and not money or a White Collared job. Fame and peace of mind is thus the by product of the former.

Monday, 27 May 2013

Book Review: Joker in the Pack

Contributed by Nikita Janpage, (Batch of 2014- We School)


"We know but fail to see, that all it takes to be a star, is an unending fire. A fire that's beneath the surface, the fire that made it the star it is."

'Joker in the Pack' starts off on this note. And although it gives an impression that the book might turn out to be a tad philosophical, it actually turns out to be a fun-filled read! The book is based on the life of an average middle class Joe who initially has very common desires ergo the TV and cricket but is forced by the all pervading middle class mindset to 'pursue a "decent" education and get a good job'. Joker in the Pack narrates the story of this average Joe right from his childhood education to his entry into the respected IIMs and his struggle to survive there.
The protagonist 'Shekhar Verma' is an average student with no plans as such till the dreaded 10th Boards happen his life. Lured by the proverbial carrot, he puts in a commensurate amount of effort to get a respectable 'percentage' and from there starts the journey to the 'decent' education. You can very well relate to Shekhar as he journeys through his graduation and the MBA entrance exams and interviews. Amidst all this, he does find time for love.

As he enters the hallowed portals of the IIM-B, the real fun starts. The description of his first week is what every MBA student would relate to their orientation! Cases, assignments, student committees and averaging an amount of 20 hours of sleep a week, you name it and you have it. And what makes it more fun to read is the archetypal lingo and the classification of the MBA species that happens in every college.

'Joker in the Pack' has all the contents of a classic 'Chetan Bhagat' creation although it is highly relatable especially to an MBA student right from the agonizing Summers to the final placements. It is extremely fast-paced and difficult to put down. The authors, Ritesh Sharma and Neeraj Pahlajani although alumni, have an irreverent view of the IIMs asserting that it's not all fun and games and the stellar salary package. Although the language is a bit simplistic and the stereotypes get a bit much (you have to turn back a few pages to check, which category a person was assigned!), it is a light and interesting read. Noteworthy is that the authors have managed to portray the actual processes in an IIM without being too disrespectful.

Highly recommended for MBA students, although a onetime read, it is packed with enough meat and colourful language that would make you want to finish the book in 3 hours flat.

Book Review: The Black Swan


Contributed by Nikhil Gavankar (Batch of 2000)



David Hume the father of modern empiricism famously said that the phrase ‘All Swans are white’ is based upon a certain number of observations where in all observed swans are seen to be white and hence the rule above is created which infers that the unobserved swans will also turn out to be white.

Before the discovery of Australia, people in the old world were convinced that all swans were white, an unassailable belief as it seemed completely confirmed by empirical evidence.

The sighting of the first black swan might have been an interesting surprise for a few ornithologists but that is not where the significance of the story lies. It illustrates a severe limitation to our learning from observations or experience and the fragility of our knowledge. One single observation can invalidate a general statement derived from millennia of confirmatory sightings of millions of white swans. All you need is one single black bird.

What we call here a Black Swan is an event with the following three attributes:
• First, it is an outlier, as it lies outside the realm of regular expectations, because nothing in the past can convincingly point to its possibility.
• Second, it carries an extreme impact.
• Third, in spite of its outlier status, human nature makes us concoct explanations for its occurrence after the fact, making it explainable and predictable.

To summarize the Black Swan: rarity, extreme impact, and retrospective (though not prospective) predictability. A small number of Black Swans explain almost everything in our world, from the success of ideas and religions, to the dynamics of historical events, to elements of our own personal lives.

Just imagine how little your understanding of the world on the eve of the events of1939 would have helped you guess what was to happen next. How about the rise of Gandhi and India’s independence could have been predicted in 1900? How about the precipitous demise of the Soviet bloc? How about the rise of Islamic fundamentalism? How about the spread of the Internet? How about the market crash of 1987 (and the more unexpected recovery)? All follow these Black Swan dynamics. Literally, just about everything of significance around you might qualify. This combination of low predictability and large impact makes the Black Swan a great puzzle; but that is not yet the core concern of this book. Add to this phenomenon the fact that we tend to act as if it does not exist! All "social scientists" for over a century, have operated under the false belief that their tools could measure uncertainty. For the applications of the sciences of uncertainty to real-world problems has had ridiculous effects; the author has been privileged to see it in finance and economics. Go ask your portfolio manager for his definition of "risk," and odds are that he will supply you with a measure that excludes the possibility of the Black Swan-hence one that has no better predictive value for assessing the total risks than astrology but is getting dressed up as mathematics. This problem is endemic in social matters.

The central idea of this book concerns human blindness with respect to randomness, particularly the large deviations: Why do people, scientists or nonscientists, tend to see the pennies instead of the dollars? Why do we keep focusing on the minutiae, not the possible significant large events, in spite of the obvious evidence of their huge influence? And, as the author says, why does reading the newspaper actually decrease your knowledge of the world?
It is easy to see that life is the cumulative effect of a handful of significant shocks. It is not so hard to identify the role of Black Swans, from your armchair (or bar stool).

If we did look into our own existence and count the significant events, the technological changes, and the inventions that have taken place in our environment since we were born and compare them to what was expected before their advent. How many of them came on a schedule? Look into our own personal life, to our choice of profession, say, or meeting your mate, the betrayals you faced, your sudden enrichment or impoverishment. How often did these things occur according to plan?

In the world of the Black Swan what you don't know is far more relevant than what you do know? Think of the terrorist attack of September 11, 2001: had the risk been reasonably conceivable on September 10, it would not have happened. If such a possibility were deemed worthy of attention, fighter planes would have circled the sky above the twin towers, airplanes would have had locked bulletproof doors and the attack would not have taken place, period.
Isn't it strange to see an event happening precisely because it was not supposed to happen? What kind of defense do we have against that? Whatever you come to know (that New York is an easy terrorist target, for instance) may become inconsequential if your enemy knows that you know it. It may be odd to realize that, in such a strategic game, what you know can be truly inconsequential. This extends to all businesses. Think about the "secret recipe" to making a killing in the restaurant business. If it were known and obvious then someone next door would have already come up with the idea and it would have become generic. The next killing in the restaurant industry needs to be an idea that is not easily conceived of by the current population of restaurateurs. It has to be at some distance from expectations. The more unexpected the success of such a venture, the smaller the number of competitors, and the more successful is the entrepreneur who implements the idea. The same applies to the shoe and the book businesses-or any kind of entrepreneurship. The same applies to scientific theories-nobody has interest in listening to trivialities. The payoff of a human venture is, in general, inversely proportional to what it is expected to be.
Consider the Indian tsunami of December 2007. Had it been expected, it would not have caused the damage it did-the areas affected would have been less populated, an early warning system would have been put in place. What you know cannot really hurt you.

THE HOLLOWNESS OF EXPERTS

The inability to predict outliers implies the inability to predict the course of history, given the share of these events in the dynamics of events. But we act as though we are able to predict historical events, or, even worse, as if we are able to change the course of history. We produce thirty year projections of economic data without realizing that we cannot even predict these for next summer-our cumulative prediction errors for political and economic events are so monstrous that if we seriously retrospect we should stop forecasting. What is surprising is not the magnitude of our forecast errors, but our absence of awareness of it. This is all the more worrisome when we engage in deadly conflicts: wars are fundamentally unpredictable (and we do not know it). Owing to this misunderstanding of the casual chains between policy and actions, we can easily trigger Black Swans thanks to aggressive ignorance-like a child playing with a chemistry kit.


Our inability to predict in environments subjected to the Black Swan, coupled with a general lack of the awareness of this state of affairs, means that certain professionals, while believing they are experts, are in fact not based on their empirical record, they do not know more about their subject matter than the general population, but they are much better at narrating-or, worse, at smoking you with complicated mathematical models. They are also more likely to wear a tie.

Black Swans being unpredictable, we need to adjust to their existence (rather than naively try to predict them). There are so many things we can do if we focus on anti-knowledge, or what we do not know.
Another related human impediment comes from excessive focus on what we do know: we tend to learn the precise, not the general.

What did people learn from the 9/11 episode? Did they learn that some events, owing to their dynamics, stand largely outside the realm of the predictable? No.

We do not spontaneously learn that we don't learn that we don't learn. The problem lies in the structure of our minds: we don't learn rules, just facts, and only facts. Metarules (such as the rule that we have a tendency to not learn rules) we don't seem to be good at getting. We scorn the abstract; we scorn it with passion.
Why? It is necessary here, as it is my agenda in the rest of this book, both to stand conventional wisdom on its head and to show how inapplicable it is to our modern, complex, and increasingly recursive environment.
But there is a deeper question: What are our minds made for? It looks as if we have the wrong user's manual. Our minds do not seem made to think and introspect; if they were, things would be easier for us today, but then we would not be here today and I would not have been here to talk about it-my counter factual, introspective, and hard-thinking ancestor would have been eaten by a tiger while his non-thinking, but faster-reacting cousin would have run for cover. Consider that thinking is time-consuming and generally a great waste of energy, that our predecessors spent more than a hundred million years as non-thinking mammals and that in the blip in our history during which we have used our brain we have used it on subjects too peripheral to matter. Evidence shows that we do much less thinking than we believe we do-except, of course, when we think about it.

A NEW KIND OF INGRATITUDE

It is quite saddening to think of those people who have been mistreated by history. But there are even more mistreated heroes-the very sad category of those who we do not know were heroes, who saved our lives, who helped us avoid disasters. They left no traces and did not even know that they were making a contribution. We remember the martyrs who died for a cause that we knew about, never those no less effective in their contribution but whose cause we were never aware-precisely because they were successful.

And yet, recognition can be quite a pump. Even those who genuinely claim that they do not believe in recognition, and that they separate labor from the fruits of labor, actually get a serotonin kick from it. See how the silent hero is rewarded: even his own hormonal system will conspire to offer no reward.

Now consider again the events of 9/11. In their aftermath, who got the recognition?
Those you saw in the media, on television performing heroic acts, and those whom you saw trying to give you the impression that they were performing heroic acts. The latter category includes someone like the New York Stock Exchange Chairman Richard Grasso, who "saved the stock exchange" and received a huge bonus for his contribution (the equivalent of several thousand average salaries). All he had to do was be there to ring the opening bell on television-the television that, we will see, is the carrier of unfairness and a major cause of Black Swan blindness. Who gets rewarded, the central banker who avoids a recession or the one who comes to "correct" his predecessors' faults and happens to be there during some economic recovery? Who is more valuable, the politician who avoids a war or the one who starts a new one (and is lucky enough to win)?

It is the same logic reversal we saw earlier with the value of what we don't know; everybody knows that you need more prevention than treatment, but few reward acts of prevention. We glorify those who left their names in history books at the expense of those contributors about whom our books are silent. We humans are not just a superficial race (this may be curable to some extent); we are a very unfair one.

LIFE IS VERY UNUSUAL

This is a book about uncertainty; for the author, the rare event equals uncertainty. There are two possible ways to approach phenomena.
• The first is to rule out the extraordinary and focus on the "normal." The examiner leaves aside" outliers" and studies ordinary cases.
• The second approach is to consider that in order to understand a phenomenon, one needs to first consider the extremes particularly if, like the Black Swan, they carry an extraordinary cumulative effect.
If you want to get an idea of a friend's temperament, ethics, and personal elegance, you need to look at him under the tests of severe circumstances, not under the regular rosy glow of daily life. Can you assess the danger a criminal poses by examining only what he does on an ordinary day? Can we understand health without considering wild diseases and epidemics? Indeed the normal is often irrelevant. Almost everything in social life is produced by rare but consequential shocks and jumps; all the while almost everything studied about social life focuses on the "normal," particularly with "bell curve" methods of inference that tell you close to nothing. Why? Because the bell curve ignores large deviations, cannot handle them, yet makes us confident that we have tamed uncertainty. Its nickname in this book is GIF, Great Intellectual Fraud. . . .